Refund policy

RETURN & REFUND POLICY

We hope you love your Jazmine Kionna purchase. If for any reason you are not fully satisfied, eligible items may be returned within 14 days of delivery.

To request a return, please contact us through our FAQ & Contact Us page prior to shipping your item back. Approved returns will receive return instructions and a prepaid return shipping label prior to shipment.

Items must be returned unworn, unused, and in original condition with all original packaging included. We recommend trying on footwear indoors on carpeted surfaces until you are certain of fit and comfort.

Returns showing signs of wear, damage, alteration, or misuse may not be accepted.

Unauthorized returns may be refused.

Jazmine Kionna covers return shipping for approved domestic returns. Customers are responsible for ensuring returned merchandise is packaged securely during transit.

International customers are responsible for any duties, taxes, customs fees, and applicable shipping costs associated with their order and return.

Once your return is received and inspected, approved refunds will be issued to the original method of payment. Please allow 5–10 business days for processing depending on your financial institution.

Final sale items, gift cards, promotional items, and customized products are not eligible for return or refund unless otherwise stated.

Jazmine Kionna reserves the right to refuse returns that do not meet the conditions outlined above.