FAQS

Processing Time

Orders are processed within 3–5 business days, excluding weekends and holidays. During launches, promotional periods, or high-volume periods, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking information.
Domestic & International Shipping

Jazmine Kionna™ ships both within the United States and internationally.

Shipping rates and delivery timelines are calculated at checkout based on destination.

International customers are responsible for any applicable customs duties, taxes, or import fees required by their country.
Manufacturing

Jazmine Kionna™ footwear is manufactured in Portugal and Italy using luxury production partners specializing in elevated footwear craftsmanship.

Select vegan styles utilize BioVeg materials as part of our ongoing commitment to innovation and intentional design.

RETURNS & EXCHANGE

Return Eligibility

We accept return requests submitted within 14 days of delivery.

To qualify for a return:

  • Items must be unworn and unused
  • Original packaging must be included
  • Protective sole film must remain intact when applicable
  • Soles must remain free from visible wear or outdoor use

Items returned worn, damaged, altered, or without original packaging may not qualify for refund or exchange.
Try-On Guidelines

To protect return eligibility, footwear should only be tried on indoors on clean carpeted or soft surfaces.

Shoes showing signs of outdoor wear, scuffing, sole damage, creasing, staining, or excessive wear will not qualify for return.
Exchanges

Exchange requests are subject to product availability.

If you require a different size or fit adjustment, please contact our support team for assistance prior to initiating a return.
Return Shipping

Approved returns will receive return instructions and a prepaid return shipping label prior to shipment.

Unauthorized returns may be refused.

Jazmine Kionna covers return shipping for approved domestic returns. Customers are responsible for ensuring returned merchandise is packaged securely during transit.
Refund Processing

Once your return has been received and inspected, approved refunds will be issued to the original payment method.

Please allow:

  • 5–10 business days for inspection and processing
  • Additional banking processing time depending on your payment provider

Original shipping charges are non-refundable unless an item arrived damaged or incorrect.
Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo documentation for review.
Final Sale Items

Select promotional, discounted, limited edition, or custom items may be marked as final sale and are not eligible for return or exchange.

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